
Call us
Call us at +919902202686
Write to us
at wecare@chocolate-squid-475618.hostingersite.com
Quality Checks
From daily ingredient inspections and rigorous kitchen hygiene protocols to final meal evaluations, every Mochalo dish undergoes multiple layers of quality checks before it reaches your pet’s bowl.
Expert Approved
All our meals are thoughtfully formulated in consultation with pet nutrition experts who understand exactly what—and how much—your furry companion needs for balanced, healthy nourishment.
FSSAI Certified
Mochalo is proudly certified with an FSSAI license, adhering strictly to all required food safety standards and protocols.
FSSAI License Number: 11225334001188
Frequently Asked Questions
Shiny coat that makes heads turn,
Happy tummy, no twist or churn.
Zoomies loaded, naps just right,
Mochalo fuels you day and night!
Currently, we have designed our meals keeping in consideration the nutritional requirements of dogs.
We have built-in multiple quality checkpoints from sourcing to final food prep. We have several steps of daily checks be that for ingredients or kitchen hygiene. We understand in contrast to human food our food will be directly consumed by you and hence we take extra precautions in our kitchens for no foreign contamination, the best ingredients, and consistency of quality with time. With strong SOPs and vigilance we keep on hustling to give you the most fresh and drooolicious food.
We use real, whole ingredients like farm-fresh veggies, lean meats, seeds, and superfoods. We have carefully curated our ingredient list, which is safe for you and provides the best nutritional spectrum. No fillers, no artificial additives—just wholesome goodness.
We generally advise to start Fresh Food from the age of 3 months and above. This is an indicator but not a rule. Our meals are nutritionally balanced and each dish has a focus on going deep in specific attributes.
Tummy troubles? Don’t we hate it the most? But don’t worry we are here to sniff it out together.
Just like people, every pet is unique – and sometimes, a new ingredient may not sit right immediately. So we advise your parents to monitor in case you show any signs of vomiting, unusual stool texture, and color, or just something off (parents know it) to do the following:
Single Incident? It could be the tummy adjusting. Most mild reactions especially related to minor sensitivities wear off in 24 – 48 hours. However in most cases such minor reactions help in increasing the sensitivity range and build digestive robustness.
Repeatedly? If you have puked 3 or more times or if the stool is inconsistent for 3 or more times, there could be something else luring underlying and we suggest your parents to take immediate medical consultation with veterinarians.
If you spot a pattern regularly with specific ingredients even if in varied dishes, we would suggest your parent to let us know in instructions not to put the ingredient and we will take care.
We’ve got your back! Just ask your hooman to let us know your sensitivities. The best part of Mochalo is that we cook it fresh when your parents order, and hence we can personalize the food as per the special instructions your parents leave as they deem fit.
Absolutely. Every recipe is vetted (get it?) by certified pet nutritionists and veterinarians. No nasties, no weird stuff—just tail-wagging goodness made out fresh, pet safe ingredients and cooked with loads of love.
Because it is! Your food is freshly cooked using real, human-grade ingredients in a pristine, clean kitchen—just like your parents, only tailored to your tummy and taste buds.
The food that reaches you is fresh from kitchen so that you never miss the nutrition and deliciousness of fresh cooked food.
Once an order is placed, we do not cancel the order. However for any exceptional scenario you can call us at +91 9902202686 and we will see what can be done as per case to case basis.
We always try and avoid such situations; however, in the case of some unforeseen circumstances, you can chat with us or call us at +91 9902202686. We will look into it and ensure you receive the delivery at the earliest.
We take special requests for subscriptions. You can write to us at wecare@chocolate-squid-475618.hostingersite.com or call us at +91 9902202686.
Currently, we are serving a certain percentage of Bengaluru and plan to expand to serve the entire city and then other areas in country.
Our delivery executive will try to reach you once they reach the location. You can guide them if you would like the order to be kept with security or neighbors, as you deem fit.
Once an order is placed, ideally we would not be able to change the delivery address. However, if there is any delivery instruction that you want to offer, please give us a call at +91 9902202686, and we can connect you with a delivery agent if required.
Standard delivery timings may vary depending on your location and other circumstances. Once you place an order, you can see the estimated delivery time in checkout. Don’t worry, our delivery executives will try their best to beat all the odds and reach out to you ASAP!
Cooking Fresh means we can always take your requests. At checkout, you can see the order notes section. Please let us know the instructions that you deem fit. At mochalo, we believe you know your pet best.